Archive for AT&T

BlackBerry Z10 To Launch On AT&T Starting Today…. Let The Games Begin

Posted in Commentary with tags , on March 12, 2013 by itnerd

Now we’ll finally see if BlackBerry is going to make an epic comeback or if it will crash and burn. AT&T in the US announced that they will have pre-orders for the Blackberry Z10 starting today. AT&T’s website is promoting this quite heavily, so we will see what sort of traction BlackBerry has. My question is, will they actually publish numbers relating to what they’ve sold in one of the largest cell phone markets in the world?

Hmmmm……

AT&T Buying T-Mobile USA For $39 Billion

Posted in Commentary with tags , on March 20, 2011 by itnerd

Well, this caught me off guard. This press release announcing the stunning news that T-Mobile USA has been purchased by AT&T in a cash and stock transaction valued at $39 billion:

AT&T’s acquisition of T-Mobile USA provides an optimal combination of network assets to add capacity sooner than any alternative, and it provides an opportunity to improve network quality in the near term for both companies’ customers. In addition, it provides a fast, efficient and certain solution to the impending exhaustion of wireless spectrum in some markets, which limits both companies’ ability to meet the ongoing explosive demand for mobile broadband.

With this transaction, AT&T commits to a significant expansion of robust 4G LTE (Long Term Evolution) deployment to 95 percent of the U.S. population to reach an additional 46.5 million Americans beyond current plans – including rural communities and small towns.  This helps achieve the Federal Communications Commission (FCC) and President Obama’s goals to connect “every part of America to the digital age.” T-Mobile USA does not have a clear path to delivering LTE.

This basically makes AT&T the largest wireless carrier in the USA overnight….. Or at least within the the next 12 months that it will likely take for the deal to close. Now if you’re one of those people who switched to T-Mobile for AT&T to get away from their notoriously crappy service must really feel horrible.

Thoughts?

Consumer Reports Says AT&T Is The Worst Carrier In The U.S….. Shock, Not….

Posted in Commentary with tags on December 6, 2010 by itnerd

Here’s some news… Well not really. According to Consumers Reports, AT&T is the worst cell phone carrier in the U.S.:

Nationally, AT&T scored a “Worse” rating – the dreaded full-black dot – in every survey category except for texting, in which it gets a half-black dot.

Lovely. As bad as this is, it’s actually worse:

These results have got to sting for AT&T, which has spent billions of dollars in the last few years beefing up its network. As far as Consumer Reports’ readers go, they’re apparently seeing the company’s network get worse, not better.

Clearly that wasn’t money well spent. AT&T does try to put on a brave face though:

In response to the Consumer Reports survey, an AT&T spokesperson e-mailed the following statement:

We take this seriously and we continually look for new ways to improve the customer experience. The fact is wireless customers have choices and a record number of them chose AT&T in the third quarter, significantly more than our competitors. Hard data from independent drive tests confirms AT&T has the nation’s fastest mobile broadband network with our nearest competitor 20 percent slower on average nationwide and our largest competitor 60 percent slower on average nationwide.  And, our dropped call rate is within 1/10 of a percent – the equivalent of just one call in a thousand – of the industry leader.

Translation: We don’t suck, it only seems that way.

Did we really need Consumers Reports to tell the world that AT&T is the worst cell phone carrier in the U.S.? They could have just asked iPhone users as I’m sure that they would have told them that. Speaking of the iPhone, this same article ranked smartphones and Steve’s magical iDevice came in tied for first on AT&T with the Samsung Captivate which is an Android OS phone. When you look at other carriers, Android OS phones won the day as well. If I’m Steve Jobs, I’d be a tad bit concerned about that.

Samsung Galaxy Tab Hits Store Shelves In Canada… Coming Soon In The US

Posted in Commentary with tags , , on November 15, 2010 by itnerd

If you want a tablet and you don’t want something from Steve Jobs fruit patch, today is your lucky day. The Samsung Galaxy Tab is becoming available in North America. Americans can score one on the 21st, and a Samsung press release details this plus some familiar data plans:

The Galaxy Tab will be available for $649. .99 at more than 2,200 AT&T company owned stores and online at Samsung Galaxy Tab (www.att.com/galaxytab).  AT&T will offer two pay-as-you-go data plan options for the Galaxy Tab, a $14.99 pay-as-you-go plan for 30 days with up to 250 MB of usage and a $25 pay-as-you-go plan for 30 days with up to 2 GB of usage.  If customers use all the data included in their plan before 30 days, they can purchase another pay-as-you go plan.  For additional convenience, these plans can automatically renew every 30 days, when customers pay for these plans with a credit card or debit card.

AT&T data plan subscribers also get access to AT&T’s entire national Wi-Fi network at no additional charge. Subscribers can activate their service plan directly on the Galaxy Tab, without making a phone call or a visit to the store, whenever they need access to data within the allocated U.S. footprint.

The data plans do not require a long-term contract. Customers have the option to change plans or purchase more data without penalty as needed. As a courtesy reminder, AT&T will notify customers with a text and email when their 30-day plan is close to expiring or when they are close to depleting the amount of data available in the plan.

Sounds like something that Apple would do. Right down to using AT&T. That can only suck. Canadians are far more fortunate as they can score a Galaxy Tab at Rogers starting tomorrow. The communication giant posted an article on Rogers Redboard with all the details. But let me cut to the chase. You should seriously look at this Android based tablet. I saw one recently and it was impressive. Plus it runs Flash unlike that tablet that Apple makes. I guess Americans who want their Galaxy Tab fix will have to cross the border. For a change, Canadians are ahead of the Americans. That’s great for those north of the 49th parallel.

AT&T Kills Unlimited Data Plan…. WTF?

Posted in Commentary with tags , , on June 2, 2010 by itnerd

Even though AT&T is generally regarded as being a crappy carrier for iPhones and iPads, the one thing they did do right is have an unlimited plan. That ended today. AT&T has now announced that they now have “Lower-Priced Wireless Data Plans to Make Mobile Internet More Affordable to More People” which will allegedly fill the void. I looked at these plans and I have one word to describe them.

Bullshit.

Under AT&T’s old plans, $30/month bought you truly unlimited data. Now they have two plans, DataPlus offers 200MB of data for $15 a month, while DataPro gives you 2GB for $25. Here’s the catch. With DataPlus, if you run over 200MB you get another 200MB for $15, plus you can switch to the DataPro plan on the fly and switch back later. With DataPro, if you run over 2GB, you get another 1GB of data for $10. So in either case, you’ll pay more and get less for your money. Amazing!

Oh yeah, AT&T’s iPhone customers who have waited for tethering finally get it. But the catch is that under these new plans you are paying $20 EXTRA to use the same pool of data that you’ve already paid for. The old tethering plan (which didn’t support the iPhone BTW), gave you an additional 5GB of data for $30 a month. So you’re paying to use the tethering feature and you don’t get any more data. Amazing!

Oh yeah, these new plans apply to the iPad as well. So if I had bought a 3G iPad because of the unlimited data that was being offered at launch, I’d be really pissed right now because that option is gone.

The bottom line, AT&T has basically screwed it’s user base yet again. I know that data isn’t free, but these sorts of moves are just outrageous. If there wasn’t a reason for Apple to ditch them for another carrier before, this is a perfect reason to do so now.

I can’t wait for the fanbois to show up at AT&T’s doorstep with pitchforks and torches in hand.

AT&T Wireless President Tells iPhone Users To Use WiFi…. WTF?

Posted in Commentary with tags , on December 23, 2009 by itnerd

From the “I can’t believe this made it to print” department comes this little quote in a Business Week interview. AT&T Mobility President Ralph de la Vega was interviewed by them and this somehow made it to print:

Industry analysts have been figuring that AT&T would inevitably move from its $30-a-month, unlimited data plan for iPhone users to a “tiered pricing” model that charges according to usage. De la Vega says that no such move is imminent. “There are things people say I said that I didn’t say. We have not made any decision to implement tiered pricing,” he says—repeating the last part for emphasis.

Instead, AT&T wants to craft “incentives” that would compel iPhone owners to reduce demands on the company’s overworked 3G cellular network. The most obvious solution is to get them to switch to wireless Wi-Fi networks whenever possible.

That’s right iPhone users. AT&T who’s core business is cellular networks wants you to use WiFi whenever possible. Now, that seems like a really dumb thing to say. But it actually becomes clear why he’s saying that later on in this interview:

Other critics say AT&T isn’t investing nearly enough to keep up with rising iPhone traffic. The company’s overall capital spending is expected to drop to $17 billion this year, from $20.3 billion in 2008, although a spokesperson says the company has shifted “billions” of dollars to its wireless network.

So, AT&T isn’t spending the cash that they need to so that they can keep up with iPhone traffic which would allow them to make more cash. As a result, they’re forced to tell users not to use their network. Makes sense to me why they tell users to use WiFi which makes them absolutely no money. Using that logic, perhaps we should skip the iPhone on AT&T’s network altogether and just get an iPod touch and a copy of Skype. I bet that would make Mr. de la Vega really happy.

And with apologies to Steve Jobs, there’s one more thing:

He dismisses talk from rival carriers that say they’re having no problem taking care of iPhone users. Orange Telecom, for instance, says it’s easily serving two million European iPhone users. In response, de la Vega says AT&T’s network serves more than 24 million devices via its 3G network, including BlackBerries and wireless modems for laptops. “We’ll add two million in a quarter,” he says. “Other carriers are just getting a glimpse of what’s coming.” Analysts figure there are around 12 million iPhones, in particular, running on its 3G network.

I would disagree. Rogers Wireless in Canada who until very recently have had the iPhone exclusively to themselves have  none of the issues that AT&T has. I suspect that it has something to do with the fact that they from all reports have invested in their network capacity quite heavily and not because they don’t have the same level of iPhone usage as AT&T. That’s also true when it comes to many of the European cell providers who have the iPhone. Perhaps AT&T might want to look around and compare what they do vs. other providers out there?

I think it’s time that Apple ditch AT&T and move the iPhone to someone else who has a clue. Stuff like this from AT&T proves that they were the wrong choice for the iPhone in the USA.

AT&T Drops “There’s A Map For That” Lawsuit…. Perhaps The Best Decision They’ve Made

Posted in Commentary with tags , , on December 2, 2009 by itnerd

AT&T has decided to drop their rather ill advised lawsuit against Verizon over their ads that parody the “There’s an app for that” theme. Some other lawsuits between the two have also been dropped. Now one has to wonder what made them do this? Could it be that AT&T decided not to go back to court after failing to get the ads pulled? Could it be that the Luke Wilson ads didn’t resonate with consumers? Or could it be that a recent Consumers Reports survey put Verizon on top and AT&T dead last? Seeing as one of the lawsuits that was dropped had something to do with claims of 3G reliability, that is a distinct possibility.

Who knows the true reasons behind this are. But maybe now AT&T can focus on improving their network that has many iPhone users irate instead of suing their competition.

AT&T Brings Luke Wilson Back For Another Crappy Ad

Posted in Commentary with tags , on November 26, 2009 by itnerd

Another day, another really bad ad from AT&T starring Luke Wilson. Here it is:

Ignoring the fact that iPhone users who have 3G capable phones are often stuck on EDGE which doesn’t support this feature as has been discussed here previously, this ad does nothing to counter what Verizon has said. That is, AT&T’s 3G coverage sucks. Until they address that, these ads will continue to be useless in terms of helping AT&T’s image.

Are The Latest iPhone Ads Are Bogus?

Posted in Commentary with tags , on November 24, 2009 by itnerd

As I mentioned yesterday, there are two new iPhone ads that center around talking on the phone while running apps, checking e-mail, or surfing the net. That sounds great right?

Except that it may not be true.

The problem lies in the fact that you need 3G coverage to do all of that. Many iPhone customers on the AT&T network who have 3G capable iPhones are often running on the slower EDGE network rather than their 3G network and EDGE isn’t capable of simultaneous voice and data access. If by some miracle they get 3G on their iPhone, the chances of it working are suspect at best. So the ads may not be true and I’m just waiting for someone to file the lawsuit against Apple over these ads. After all, lawsuits in the mobile phone industry seems to be the in thing at the moment.

AT&T Launches New Ads To Fight Verizon…. Epic Fail

Posted in Commentary with tags , on November 23, 2009 by itnerd

The good news: AT&T hasn’t launched a new lawsuit against Verizon.

The bad news: AT&T have a bunch of new ads that have hit the airwaves. The first two center around the iPhone and the iPhone’s ability to do things like check e-mail and use apps while you’re on a call:

Okay. I guess that might be cool, but they don’t really answer the core argument from the Verizon ads. From where I sit, if Verizon comes out and says “your network coverage sucks!” and the best AT&T can come up with is “Yeah, well your phones can’t go online to do stuff while you’re using the phone to make calls on your network” then it’s clear that Verizon has hit the mark with their ads and AT&T is in no position to fight back directly against Verizon’s arguments.

Oh, Luke Wilson is back with a couple of new AT&T ads as well:

Great. AT&T can reach 300 million Americans which is according to them 97% of the population. But is that with 3G coverage which is the whole point of the Verizon ads? I think not. But why let little details like that get in the way of trying to bash their competition?

The bottom line is that these ads from AT&T are craptastic. No shock there considering that AT&T makes no attempt to answer Verizon’s claims. I really thought that AT&T was wasting their money suing Verizon. Now I think they’re also wasting their money with uber lame ads like these. Perhaps AT&T should just wave the white flag and just give their customers better 3G coverage in as many places as possible. Oh while they’re at it, they should make iPhone users happy by not having service that’s so crappy it has become notorious for dropping calls like Luke Wilson drops postcards.

Face it AT&T, Verizon has beaten you. Deal with it and fix your network.