Archive for AT&T

Judge Tells AT&T That Verizon Can Keep Running Those Ads…. And AT&T Comes Out With An Ad Of Their Own

Posted in Commentary with tags , on November 19, 2009 by itnerd

AT&T and Verizon met in court yesterday over that lawsuit that AT&T filed because they are a bit ticked at Verizon’s “There’s a map for that” ad campaign. The issue at hand was that AT&T wanted those ads yanked off the air immediately.

That didn’t happen.

However the judge did set a date of December 16th for AT&T to try again. In the meantime, AT&T has now decided that a new ad starring Luke Wilson will solve their problems.

Oh for those who don’t know who Luke Wilson is, you might remember him from such movies as “Legally Blonde,” “Old School” and “Jackass Number Two.”

Yeah, I’m not impressed either.

In any case, it’s clear that they threw this together quickly and didn’t put a lot of time into it. Which means that the message is lost to the viewer because there’s nothing to engage the viewer. Meanwhile the Verizon ads deliver their point that AT&T’s 3G coverage sucks with the precision of a cruise missile because of the fact that their ads are designed from the ground up to engage the viewer. That’s what you get when you spend something more than 60 seconds to come up with an ad campaign.

My advice to AT&T? Give up now and spend the money that they’re tossing at the lawyers towards fixing their network so that it has better 3G coverage. Besides, by the time they’re back in court the damage from the Verizon ads will be done and AT&T will look like fools for fighting this.

Verizon To AT&T: “The Truth Hurts”

Posted in Commentary with tags , on November 16, 2009 by itnerd

This Verizon vs AT&T battle is getting ugly. Here’s what Verizon filed [Warning: PDF] in response to the AT&T lawsuit:

AT&T did not file this lawsuit because Verizon’s “There’s A Map For That” advertisements are untrue; AT&T sued because Verizon’s ads are true and the truth hurts.

Ouch! And that’s just the introduction. If you read the rest of the document, you’ll see all sorts of bitch slaps in the document topped off by this:

In the final analysis, AT&T seeks emergency relief because Verizon’s side-by-side, apples-to-apples comparison of its own 3G coverage with AT&T’s confirms what the marketplace has been saying for months: AT&T failed to invest adequately in the necessary infrastructure to expand its 3G coverage to support its growth in smartphone business, and the usefulness of its service to smartphone users has suffered accordingly.

Geez. It makes you think that Verizon isn’t just trying to defend itself from this lawsuit. They’re trying to seriously wound AT&T by going for the throat.

I’m going to get the popcorn as this will get really interesting.

Your Competition Says That Your Coverage Sucks….. There’s A Lawyer For That

Posted in Commentary with tags , on November 13, 2009 by itnerd

If you’re AT&T, you’ve been forced to listen to Verizon ads which parody the “there’s an app for that” iPhone ads with ads that say “there’s a map for that” such as this one which point out that your 3G coverage sucks. So what do you do? You respond to this in the time honored tradition of suing Verizon to force the ads off the air:

The lawsuit says Verizon’s ads suggest that coverage areas outside of fast AT&T 3G service, shown in maps in the ads in white, provide no service at all. In fact, most of the white areas are covered, but with somewhat slower wireless speeds, AT&T said.

And:

AT&T is seeking an emergency injunction to stop the ads. It also seeks unspecified damages, accusing Verizon of false advertising, and claims the ads harm AT&T’s ability to compete. AT&T also said Verizon’s ads are causing AT&T to lose “incalculable market share” and goodwill with customers.

Good luck with that AT&T. Oh. They’ve also come out with a press release to “set the record straight:”

AT&T’s wireless data coverage reaches 303 million people – or 97% of the U.S. population, where they live and work. Our data coverage consists of 3 different types of technology:

  • 3G. 233 million people or 75% of the population are covered by AT&T’s 3G network, the nation’s fastest.
  • EDGE. 301 million people or more than 96% of the population are covered by EDGE.
    • With both 3G and EDGE coverage, customers can access the Internet, send e-mail, surf the Web, stream music, download videos, send photos, text, talk and more. The only difference – with some data applications, 3G is faster than EDGE
  • GPRS. Covers 303 million people, allowing you to talk, text, e-mail and access basic websites optimized for wireless.

Are you kidding? The best you can do is to highlight the fact that you have slower data access (via EDGE and GPRS) in the areas that you don’t have 3G? Isn’t that the whole point of the Verizon ads.

And then there’s this line:

With both 3G and EDGE coverage, customers can access the Internet, send e-mail, surf the Web, stream music, download videos, send photos, text, talk and more. The only difference – with some data applications, 3G is faster than EDGE

Yeah, 3G is faster than EDGE… BY SEVERAL ORDERS OF MAGNITUDE FOR ALL APPLICATIONS. Trying minimize that difference is like saying that a Honda Civic is competitive with a Audi R8. The R8 is will blow the doors off the Civic on a open road or on a track seeing as it has a top speed of almost 200 miles an hour and the Civic can’t come anywhere near that. So in the end they’re not competitive at all. Perhaps AT&T execs need to read the Wikipedia articles on EDGE and 3G before coming out with a dumb statement like the above.

Face it AT&T. Your 3G coverage does suck, and the truth hurts. iPhone users have been complaining for some time about crappy AT&T service. Often in 3G areas like big cities. Some have created protest videos while others go to the media to complain. That shows up in studies that show that people love the iPhone and hate AT&T. No wonder there are rumors that Apple wants to take away rights to the iPhone and take the iPhone to Verizon ironically.

So AT&T rather than file a lawsuit, how about fixing your network? You might win a few friends if you do that.

iPhone User Shows His Hate For AT&T On YouTube

Posted in Commentary with tags , , on August 18, 2009 by itnerd

iPhone users in the US love their phones but they apparently hate wireless carrier AT&T. Any number of stories that are easily found using Google will show you the level of discontent that they have with AT&T. One enterprising iPhone user took their discontent for AT&T to the next level. Take a look at this extremely well done YouTube video and see for yourself. After pointing out AT&T’s failings, he tells viewers to visit Apple’s iPhone feedback page and let Apple know that they have to ditch AT&T.

AT&T Finds People To Take Jobs In U.S. After CEO Calls U.S. Workers “Defective”

Posted in Commentary with tags on January 30, 2009 by itnerd

You might remember this post from a while back that had this quote from AT&T’s CEO Randall Stephenson who was commenting on the fact that he couldn’t find skilled people to fill the 5000 jobs that he had previously outsourced and wanted to bring back to the good old U.S. of A.:

“If I had a business that half the product we turned out was defective or you couldn’t put into the marketplace, I would shut that business down.”

Fast forward almost a year and according to this press release, AT&T has found more than 3000 US citizens to fill those open positions:

“We expect to complete this ambitious 5,000 job in-sourcing initiative by this summer, less than three years after the program was announced,” said Bill Blase, senior executive vice president of Human Resources. “These are good jobs with good wages and benefits, and we are delighted to have them back in-house and on shore.

Imagine that. I guess not all Americans are “defective” after all.

The bulk of the new support jobs are located in broadband support centers in North Carolina, Louisiana, Alabama, Florida and Kentucky. I’m guessing that Americans will be overjoyed that the tech support for their broadband will be handled by non-defective Americans rather than someone in a call center in Bangalore. But before you applaud AT&T, consider this statement from the same press release:

“We applaud our union partners in the Communications Workers of America who worked with us to create competitive cost structures that allow us to meet the demands of this competitive market while still providing good domestic jobs.”

Translation: To get the jobs back to the U.S.A., the Communication Workers Of America took it like a whore likely agreed to some measures that allowed the cost structure of on shore call center employees to be closer or equal to ones that are offshore.

Oh well. At least the jobs are back in the U.S.A. That’s a good thing, right?

Kid Goes To Canada, Uses AT&T AirCard, Gets $19,370 Bill… Ouch..

Posted in Commentary with tags on September 6, 2008 by itnerd

Get this. A kid travels to Vancouver Canada and uses an AT&T AirCard to send photos and e-mail to his friends back home. When he gets back home he finds a $19,370 bill from AT&T. According to the family, they were not warned about international roaming fees:

The Terry family said they asked an AT&T employee about the service before their son left the country. They said they were told nothing about international fees.

Dave Terry also said they were never contacted by the company to be alerted of the high fees.

The first half of that I can believe. If I speak to four reps at a cell phone company (it doesn’t matter which cell phone company as they all behave the same), I’ll get five different answers. I often have to find the answer I’m looking for online and then make the cell phone company rep do what I want which is not exactly the best way to deal with them. As for the part about AT&T warning them about their high fees, that’s not their responsibility. Suck it up.

However, because of the negative press they care about their customers, AT&T is going to look into it.

It could be worse, his bill could have been $85,000.

AT&A Data Is Down…..Only Affects iPhones? [UPDATED]

Posted in Commentary with tags , , on September 3, 2008 by itnerd

Reports are surfacing on the Interwebs (like here, here, and here too. Not to mention that Twitter is Twittering) that the AT&T data network is down. At the very least, it’s down in the North East US. At the very worst it’s a nationwide outage. The weird part is that it appears that only iPhone customers are affected, although that isn’t 100% clear.

If you’re affected by this, leave a comment and let us know the 411 (if you can).

UPDATEAT&T says that this was a “routing issue” in the Northeast that was fixed at 11:56AM this morning. For what it’s worth, BlackBerry and text services were apparently unaffected, which may explain why this appeared to only affect iPhones.

Apple & AT&T Sued For Overselling iPhones…. WTF?

Posted in Commentary with tags , , , on September 3, 2008 by itnerd

I know that people out there aren’t happy about the performance of the iPhone 3G, but to file a lawsuit over allegedly overselling the iPhones seems a bit much to me. Apparently it isn’t too much for a guy in San Diego who relied on Internet reports to not only sue Apple, but AT&T as well:

“[William] Gillis particularly criticizes AT&T. Although company new media representative Brad Mays has gone on record as saying the iPhone 3G has been “performing great” on its 3G network, the plaintiff counters by pointing to claims that the handset has required too much power. In tandem with the “high volume” of iPhones sold, the sheer signal demand has bombarded AT&T and in many cases kicks users down to the EDGE-based 2G network even when 3G coverage is guaranteed, according to the lawsuit.”

To top it off, he’s looking for class action status for this lawsuit.

Now, this is usually the part of the post where I usually make some snide remark about how dumb this lawsuit is and how this guy should get a clue, but I won’t do that. And this is also the part of the post where I would say that Apple and AT&T need to get their act together and make these issues go away, but I won’t do that either.

What I will say is that I will just sit back and watch this lawsuit fall flat on its face. Plus I will watch to see how AT&T and Apple respond to this. It might actually be entertaining for something longer than 30 seconds.

Apple Takes Direct Aim At iPhone Unlockers

Posted in Commentary with tags , , on June 10, 2008 by itnerd

In an effort to keep Steve’s pockets lined with cash the unlocking of iPhones under control, Apple has done a bunch of things with the new iPhone 3G:

  • iPhone 3G will be activated when the device is purchased in the Apple or AT&T store.
  • You are forced to commit to a contract.
  • Pre-paid service will not be allowed on iPhone 3G

All of this goes into effect with AT&T July 11th. Expect this policy to appear with other carriers as well. It’s sad that this happened, but it makes business sense for Apple and the carriers.

You can thank “The Boy Genius” for this info. You can get all of the details here. I’m not sure if this will keep all of the unlockers at bay, but it should limit their numbers.

AT&T CEO: We Can’t Bring Jobs Back Because We Can’t Find Skilled Workers In The U.S.

Posted in Commentary with tags , on April 1, 2008 by itnerd

Outsourcing (usually to the Philippines or India) is what all the cool companies are doing at the moment. Except when public perception turns against you, in which case you pledge to bring jobs that you’ve sent overseas back to home soil. That’s what AT&T wants to do, but they can’t find skilled staff to fill the 5000 jobs that they outsourced. According to AT&T’s CEO Randall Stephenson, it has to do with the fact that as many as 50% of Americans in high school drop out:

“If I had a business that half the product we turned out was defective or you couldn’t put into the marketplace, I would shut that business down.”

Ouch. That’s harsh. I don’t know much about the US education system, but if that’s true then America has a real problem if it wishes to stay competitive in the global marketplace. It could also be an excuse for AT&T not being able to bring jobs back. Who knows? I’d love to know for sure though. Any thoughts on this?