Archive for Hyundai

Review: 2018 Hyundai Elantra GT Sport Ultimate – Part 5

Posted in Products with tags on September 22, 2017 by itnerd

So I’ve come to the end of my week long review of the 2018 Hyundai Elantra GT Sport Ultimate. It’s main competitor is the Volkswagen GTI, but you could toss the Ford Focus ST and perhaps the Honda Sport Touring Hatchback into the mix as well. But I believe that the Elantra GT Sport Ultimate best defines what a hot hatch is. It has a lot of go and it’s easy to live with as a daily driver. Add to that the slick transmission, the technology that’s included, and the styling that is very Euro hatchback makes the Elantra GT Sport Ultimate a winner in my books.

My final fuel economy was 7.8 L/100KM’s which is pretty impressive considering that I made liberal use of the 1.6L turbo and sport mode while driving in a mix of city roads and highways, not to mention rush hour traffic.

You can expect to pay $30,499 for the trim level that I drove this week. But you can get a Elantra GT Sport starting at $26,999 with a manual transmission. Quite simply, it lives up to its hot hatch label. If you’re in the market for this sort of vehicle, head to your nearest Hyundai dealer and test drive one. I guarantee you that you will not be disappointed.

Review: 2018 Hyundai Elantra GT Sport Ultimate – Part 4

Posted in Products with tags on September 21, 2017 by itnerd

The 2018 Hyundai Elantra GT Sport Ultimate is a small car packed with a lot of technology in it. Let’s start with the safety aspects of the vehicle:

  • It has blind spot monitoring and rear cross traffic alerts. The former is great because it doesn’t just warn you about vehicles in your blind spot, but it generates those warnings based on the speed and relative distance of the vehicle in your blind spot. That adds an extra layer of safety. The latter makes sure that you don’t crash your Elantra GT Sport into anything or anyone when you are backing out of a space at Home Depot and big pick up trucks are obscuring your view.
  • Headlights are of the LED variety which are not only very bright and fill the road with usable light, but also have a feature called high beam assist which flips the high beams on automatically on dark roads, and turns them off automatically when the car senses oncoming traffic.
  • It has a back up camera with excellent clarity and a great range of vision. It also has lines on the screen to help you to position your car when backing into a parking space or parallel parking. However, I will note that sensors to warn you when you might be coming too close to an object are missing.
  • You get a very advanced cruise control system that adapts to traffic conditions in a couple of ways. Not only will it slow down and speed up relative to the car in front of you, it is also capable of dealing with stop and go traffic to the point that it will come to a complete stop and then start itself up again. Once I learned to trust the system, I found it to be very handy in terms of dealing with the traffic that the highways of Toronto tends to have.
  • You get autonomous emergency braking with pedestrian detection which will bring the Elantra GT Sport to a stop if it detects a car or a person in front of it, and you take no action to avoid said car or person.
  • You get a lane departure warning system which not only warns you when you drift out of your lane, but it’s capable of automatically guiding you back into your lane by correcting your steering for you. The system has three settings and when set to normal, I found the system to be subtle when correcting my steering to the point that I wouldn’t notice it if I were not looking for it to be doing its job.
  • The Elantra GT Sport also monitors how you drive the car and suggests when you should take a break. This is very handy in avoiding driver fatigue on long drives. I’ve reviewed cars with this feature, but never at this price point. Thus this is a bit of a game changer.
  • Seven airbags are standard including driver’s knee airbag.

The only thing that is missing from all this safety tech is tire pressure monitoring. While not required here in Canada, it is odd in 2017 to see a car without it.

The Elantra GT Sport also comes with a lot of technology to make life easier for you:

  • Android Auto and Apple CarPlay are included along with Hyundai’s own navigation and infotainment system. They’re all displayed on an 8″ screen which is extremely sharp and viewable in all lighting conditions. The key thing about this is that Hyundai has given drivers the choice of three different systems that allow them to use the infotainment system in the way that fits them. Plus any car company that doesn’t have Android Auto and Apple CarPlay is going lose sales in this day and age. One thing that I noticed was that the infotainment system was significantly faster than ones in other Hyundai products that I’ve tried recently.
  • There’s a seven speaker Infinity audio system that sounds great. Everything from The Pet Shop Boys to Origa sounded great on this stereo.
  • Besides having a USB connector for your phone, there’s a wireless charger that uses the Qi standard. That means that any Android phone that supports wireless charging, or the new iPhone 8 or iPhone X will work with the wireless charger.

But the key piece of technology that you should be aware of is BlueLink which is new from Hyundai Canada and it’s making its first appearance in the Hyundai Elantra Sport GT. It’s a cutting edge telematics system that gives you everything from remotely starting the car from an app on your smartphone, local search, checking on the health of your car, to automatic dialing of emergency services if you get into an accident. I did an In Depth repot on BlueLink here and I encourage you to read it so that you can see how useful BlueLink is. Another data point is that America’s version of BlueLink was ranked by Consumers Reports as the number 2 telematics system that’s out there. I fully expect that Hyundai Canada’s version will rank just as high if not higher. It’s free for five years and once you see it, you’ll want it in your Elantra Sport GT.

The final part of this review will tie up some loose ends and I’ll give you my closing thoughts on this hot hatch. Stay tuned for that tomorrow.

Review: 2018 Hyundai Elantra GT Sport Ultimate – Part 3

Posted in Products with tags on September 20, 2017 by itnerd

The 2018 Hyundai Elantra GT Sport Ultimate has a great interior that you’ll want to spend as much time as possible in. Let me illustrate this by doing a visual walk through of the vehicle.

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The driver’s seat is the best part of this vehicle. It is extremely comfortable, well bolstered, heated, ventilated, and 8 way power adjustable. This is one of the best drivers seats that I have been in for at least a couple of years. The passenger seat isn’t power adjustable, but you can copy and paste the rest of what I said about the drivers seat.

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You should also note the red stitching and accents on the seat. I am drawing your attention to it because that color will be a theme that you will see often in this walk through.

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On the driver’s door, you get the controls for the mirrors and the windows. The chrome painted handle breaks up the black soft touch material and plastic. The pocket at the bottom of the door will hold a water bottle.

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Below the red accented air vent, you get the controls to control the traction and stability system, lane departure warning system, blind spot monitoring system, and dash lighting intensity.

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Chrome sport pedals and a chrome dead pedal add to the sporty nature of the Elantra GT Sport Ultimate.

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The steering wheel has red accents and has the controls for the infotainment system and cruise control. It felt great in my hands, but my wife pointed out that it was a bit thick for her hands and that may turn some people off if they cannot adapt to it.

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The gauge cluster is sharp, bright and easy to read. There is a 4.2″ LCD display that can be customized to display a variety of information such as speed, fuel economy, cruise control settings, etc.

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The center console has the 8″ infotainment screen above controls to lock the doors and activate the hazard lights. Red accented dual zone climate system controls are below that.

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There’s a cubby that has a door to keep valuables to keep valuables hidden. In it, there’s a 12V outlet, USB and 3.5mm headphone jack, and a Qi standard wireless charging pad for your phone. I will go into more details about the latter in tomorrow’s look at the technology in the Elantra Sport GT Ultimate.

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You get a decent sized glove box. In this case, it is holding the manuals for the car.

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The shifter is leather wrapped and on either side of it, you can see the buttons for the heated and ventilated seats. Plus there are controls for the heated steering wheel and the drive mode button.

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You get a pair of cupholders that have a sliding cover. Plus you get a electronic parking brake with a button that turns on and off the auto hold function. There’s also a cubby for pens or change.

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A Starbucks Venti sized drink has no problem fitting into the cupholder.

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There’s a small storage compartment that has a 12V outlet in it. When closed, it doubles as an armrest.

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One thing that will get your attention is the panoramic sunroof that will let the outside inside.

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The back seats are roomy enough for two when I acted as a designated driver for my friends. Three back here would have been a stretch. They reported that they were comfortable and had enough headroom and legroom. Please note the red seatbelt.

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The middle portion of the seat flips down to reveal a pair of cupholders.

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Back seat passengers get red accented air vents.

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The cargo area is pretty roomy because it is recessed so that you can get bigger items in it. If you look on the right hand side, you get a 12V outlet. And if you want some extra room, you get 60/40 fold down seats…..

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Though you won’t get a completely flat cargo area when you do that. Having said that, it will still allow you to carry long items with ease.

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Here’s how much space you get using our shopping baskets as a reference.

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Inside the hatch are a pair of handles. Ergonomically, they are a bit difficult to use because of where they are positioned on the hatch. But they will keep dirt off your hands when you close the hatch.

Overall the interior is very upscale and well executed. Hyundai really did a great job putting the interior together. I should also note that there’s very good vision in almost every direction for the driver with the exception of a tiny blind spot towards the passenger side of the car. No rattles, squeaks, or other annoyances were noted during my week with the Elantra Sport GT Ultimate.

Tomorrow, I will be taking a look at the technology in the Elantra Sport GT Ultimate which is very extensive. Stay tuned!

 

 

Review: 2018 Hyundai Elantra GT Sport Ultimate – Part 2

Posted in Products with tags on September 19, 2017 by itnerd

IMG_0736Yesterday I wondered if the 2018 Hyundai Elantra GT in the Sport Ultimate trim package could live up to the hot hatch looks that it brings to the table. Well, from what the South Korean company put under the hood of this car, the answer at least from a numbers standpoint is yes. The engine that you see is a 1.6L turbocharged engine that puts out 201 horsepower and 195 pound feet with torque. It’s mated in my case to a a 7 speed dual clutch transmission. But you can also get a 6 speed manual if you prefer a clutch pedal. This combination of engine and dual clutch transmission is insanely good. It has plenty of power and torque that’s available throughout the entire rev range. And you blow by any turbo lag that may exist very quickly. What makes it even more fun is that you can dial up the fun using the Drive Mode button that’s to the left of the shifter. By putting into “Sport” mode, the steering tightens up, the transmission shifts are more aggressive, and the engine note becomes a bit more angry. At that point you now have a hot hatch that is capable of dropping people off the line, passing transport trucks with no effort, and getting you into roadside license suspension territory very quickly if you’re not careful. Oh yeah, it will leave a huge grin on your face as well that will be hard to remove. I should note that the Drive Select mode has a “Normal” mode which is fine for every day driving, and an “Eco” mode that should never be used with this car as no hot hatch should ever be put into that mode. After all, hot hatches are about having (legal) fun on the road.

What helps the the Hyundai Elantra GT to get hot hatch credentials is the fact that it has a mult-link suspension that gives this hatch a firm but comfortable ride. It corners flat, body roll doesn’t exist, and it feels stable at all times at any speed. It is incredibly agile and I get all the road feel that I need to figure out what the car is doing underneath me. Most importantly, it doesn’t beat you up while you are commuting as some hot hatches tend to do. Clearly the fact that Hyundai took this car to the Nürburgring race circuit in Germany to dial it in has payed off.

A word about the dual clutch transmission. When I review cars with dual clutch transmissions, I’m prepared to have them perform well at speed, but to be a bit “jerky” in low speed conditions like stop and go traffic. This transmission has no “jerky” aspects to it. As zip, zero, nada. Another thing to note is that it does have paddle shifters on the steering wheel that work all the time. I point this out because you often have to put a car with paddle shifters into a manual mode of some sort before they work. The fact that you don’t have to do that here is worth a tip of the hat to Hyundai.

Now a lot of what I have written thus far makes it sound like this car is a track weapon with a hair trigger for an accelerator. Not so actually. The accelerator (and brakes for that matter) are very easy to modulate. You can drive it as sedate or as aggressive as you want to with ease. That’s a hard balance to get to and kudos to Hyundai for finding that balance. The interior is quiet for the most part. Unless you are putting your foot down (in which case, you’ll hear more engine noise) or you’re doing highway speeds on some road surfaces (in which case you’ll hear some tire noise). Neither is objectionable.

In terms of fuel economy, I am getting 7.5L per 100 KM’s which is pretty good. But unlike most cars that I review, I expect that to go up as the week goes on as I admit that I have been making liberal use of “Sport” mode as it really makes the Hyundai Elantra GT Sport Ultimate really fun to drive. But from previous experience in my 2016 Hyundai Tucson Limited, it will burn some more gas in the process.

Tomorrow, I will focus on the interior of the Hyundai Elantra GT Sport Ultimate which is a nice place to be. Stay tuned to find out why I say that.

Review: 2018 Hyundai Elantra GT Sport Ultimate – Part 1

Posted in Products with tags on September 18, 2017 by itnerd

A very popular segment in the car market is the so called “hot hatch”. In short, it’s a high performance version of a three or five door hatchback. They tend to walk the line of being sporty while being good daily drivers. While there are many players in this space, the company who pretty much is the king of the hill at the moment is Volkswagen with the GTI. But I would submit that their days at the top of the food chain in this space may be numbered based on this entry from Hyundai:

 

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Meet the 2018 Hyundai Elantra GT with the Sport Ultimate trim package which looks very European right down to the dual tailpipes and the square “ish” hatchback shape that a lot of European hatchbacks have. Even the tailights have an European look to them. If Hyundai was looking to get the looks of the Elantra GT right from a hot hatch perspective, I’d give them an “A” in that department. Especially because they haven’t made it look like something out of a Fast And Furious Movie, or made it look like something that is more akin to a robot from Mobile Suit Gundam. That means that it is likely to appeal to an audience beyond the boy racer crowd.

I’d like to highlight one thing about the looks of this vehicle:

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This vent that’s next to the turn signal/foglamp isn’t there for show. It’s actually functional as it is there to reduce turbulence and to increase stability and fuel economy.

The question that I’ll be answering this week is does the rest of the car match the looks?

My review of the 2018 Hyundai Elantra GT is made up of five parts:

  • Exterior
  • Engine, transmission, handling, fuel economy, and driving comfort
  • Interior
  • Technology in the vehicle
  • Wrap up

The next part of this review will cover the engine, transmission and driving comfort. Specifically, I’ll be looking to see if it lives up to this badge on the hatch:

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Tune in tomorrow to get the answer to that.

In Depth: Hyundai BlueLink

Posted in Products with tags on July 24, 2017 by itnerd

Hyundai Canada is rolling out a new piece of technology that is really going to shake things up for those looking for the coolest tech in their next car. Called BlueLink, it’s a connected vehicle system that gives you the following via an app and a telematics system connected by Bell:

Local Search: If you need some gas or coffee, you can have your car find you the nearest Esso or Starbucks.

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Powered by Google, you can use your voice to say things like “find me a coffee” or “find me a gas station” to have the system find you what you need. All you need do is press the voice command button on the steering wheel. What’s cool is that when I demoed it, the voice commands worked flawlessly and the system displayed the opening and closing hours and offered to navigate you to the destination.

Vehicle Car Care Information: If you’ve ever wondered about the health of your car, you can check the health of your car on demand. You can also set up monthly health reports that will be delivered to you by e-mail. That way, you’re never in the dark about the health of your Hyundai.

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All of this can be done via the app (which is available for Android, iOS, and BlackBerry, though the screenshots are from the iOS version of the app) or from the infotainment screen inside of the car.

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Even if you don’t find anything amiss you can set reminders to make sure your vehicle is taken care of, and you can find your nearest Hyundai dealer should the need arise.

Automatic Crash Notifications: If the worst possible scenario should happen and you find yourself in an accident, emergency services can be automatically contacted.

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As you can see from this picture, it will send your exact location in the form of longitude and latitude co-ordinates so that emergency services can find you if you can’t say where you are. It’s also great if you run into trouble in a rural part of Canada or you’re in an unfamiliar location. If however you need to get emergency services on demand, the rear-view mirror has buttons to immediately connect you.

Roadside Assistance: If you get a flat tire or some other mechanical issue while you’re on the road, the system can connect you to roadside assistance either via the app or via the button on the rear-view mirror. Here’s what it looks like from the app.

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Find My Car: If you have a habit of misplacing your car in large parking lots, Hyundai can help you with that. BlueLink will show you your car’s location on a map and give you directions to get there. If you still need help once you get closer, you can flash the lights or honk the horn to lead you to your car. I’d like to show a screen shot of the Find My Car function from the app to highlight one key feature:

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The Find My Car feature, along with many other features within the BlueLink app, is protected by a PIN that is independent of the phone’s PIN. The reason for that is that Hyundai makes the correct assumption that not everyone uses a PIN on their phone. Thus they have to take steps to ensure that your Hyundai is protected from someone with less than honorable intentions who happens to get their hands on your phone. This is a good call on their part as it shows that Hyundai really thought about security when it comes to BlueLink.

 

Remote Start: The really cool feature that you’ll love is remote start. Not only can you start your Hyundai remotely with the app, you can also set the cabin temperature and even turn on the heated steering wheel and save up to three pre-set configurations of your favorite cabin settings. Say one for winter, one for summer and one for spring/fall. I had a chance to demo this at Hyundai Canada’s headquarters recently and I was able to take this video of the iOS version of the BlueLink app starting a brand new 2018 Hyundai Elantra GT remotely:

On to of starting your car, you can also use the app to see if your doors are locked, unlocked, or open. Not to mention you can see if the trunk or hood is open or closed.

The most impressive feature of Hyundai BlueLink is the fact that you get to use it free of charge for five years which matches the length of Hyundai’s factory warranty. That’s a brilliant idea as it sets it apart from BlueLink’s competition who offer free service for much shorter amounts of time. Plus I imagine that you will be more likely to pay for it once the five years is up because you’ve been immersed in the technology for so long.

BlueLink is rolling in Canada out starting the the aforementioned 2018 Hyundai Elantra GT which is coming to Canada shortly. As Hyundai refreshes their lineup over the next couple of years, BlueLink will make appearances in those vehicles as well. If you’re in a market for a car, and you like to have your car as part of your connected life, you should take a look at Hyundai vehicles equipped with BlueLink as it clearly is going to make waves in the automotive landscape.

 

 

 

Hyundai’s BlueLink & Kia’s UVO Intelligence Services Hits Canada

Posted in Commentary with tags , , on June 9, 2017 by itnerd

Yesterday, Bell Canada announced that they were teaming up with Hyundai Canada and Kia Canada to bring Hyundai’s BlueLink and Kia’s UVO Intelligence Services to Canada. If you have a vehicle that is properly equipped, you’ll get emergency roadside assistance and automatic collision notification, and connect a suite of services like remote start, climate control, local search, remote door lock/unlock, maintenance alerts and on-demand diagnostics.

The first Kia Canada vehicles that will get Uvo Intelligence will be the 2018 Optima and 2018 Rio 5-door. Over at Hyundai Canada, you can expect to see BlueLink in the 2018 Elantra GT and the 2018 Sonata. More vehicles will surely follow with this functionality. Both Hyundai Canada and Kia Canada will serve this functionality up free for 5 years.

Flaw In Hyundai Mobile App Allowed For Car Theft For Three Months Before Being Fixed

Posted in Commentary with tags on April 25, 2017 by itnerd

Reuters is running a story that details a security flaw in Hyundai’s mobile app, that allows a car to be started remotely. That in turn made vehicles susceptible to theft from high-tech thieves for three months before the company fixed the bug in March:

Hyundai introduced a flaw in a Dec. 8 update to the mobile app for its Blue Link connected car software that made it possible for car thieves to locate vulnerable vehicles, unlock and start them, said Tod Beardsley, research director with cyber security firm Rapid7 Inc.

Hyundai confirmed the bug’s existence and said it moved quickly to fix the problem.

Both the company and Beardsley said they knew of no cases of car thieves exploiting the vulnerability before Hyundai pushed out a fix to Android and iPhone users in early March.

“The issue did not have a direct impact on vehicle safety,” said Jim Trainor, a spokesman for Hyundai Motor America. “Hyundai is not aware of any customers being impacted by this potential vulnerability.”

It’s the potential for stuff like this that made my wife and I decide to avoid any vehicle with Internet connectivity when we were shopping for a new vehicle. Because when you connect anything to the Internet, a light switch, a TV or a car, the possibility of said device to be pwned by hackers exists. The scary thing is, this report isn’t that bad in the grand scheme of things. As evidence, I will present to you the Jeep hack which hackers as a proof of concept took complete control of the vehicle remotely via the Internet connected infotainment system. Steering, brakes, everything. That led to a recall to fix the issue.

One other thing. The fact that it took three months to fix this is problematic. With security issues the turnaround has to be quick to protect users. The thing is that Hyundai is a car company and not a security company. Thus this is new to them and I am willing to cut them some degree of slack. And what I just said can be applied to any car company not named Tesla who has this process nailed down. All of them need to raise their game and think and act like software companies. Otherwise something catastrophic is going to happen to them and their customers.

UPDATE: A reader asked me if this affects Canadians. It does not as Blue Link is currently only available in the United States.

Australian Hyundai Owners Irate At Decision Not To Retrofit Cars With Android Auto/Apple CarPlay

Posted in Commentary with tags on April 13, 2017 by itnerd

I’ve been tracking the story of Hyundai Australia owners trying to get Android Auto and Apple CarPlay for a few months now. Well, the news is out that Hyundai Australia is saying that the 2018 Tucson will come with Apple CarPlay and Android Auto standard across all trim levels. But it’s this next part that has existing owners irate. Apparently if you already own a Tucson, there will be no Apple CarPlay and Android Auto for you according to Hyundai Australia. Here’s some examples of how owners feel about that via their Facebook page.

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In the interest of understanding this better. I’ve managed to get interviews with existing owners. Because it’s one thing to track rage online. But it is another thing entirely to hear about this sort of thing directly from the people involved. Thus I put the word out there that I was looking for first hand feedback on this topic and I was asking four questions:

  1. What attracted to you to the Tucson in the first place?
  2. Why is Android Auto/Apple CarPlay integration important to you?
  3. Some would see that selling your vehicle is an extreme way to express your disappointment. Why did you go this route? (I asked this question as I have heard that some people are so mad, they are either planning to sell they cars or have already done so)
  4. What were you expecting from Hyundai Australia and why?

The first response I got was from James:

1. I was choosing between the Hyundai Tucson and Kia Sportage, and I was very split between them. They are largely the same vehicle (based on the same platform) but are slightly different. I was looking for a new car for our growing family and if I was going to buy a brand new car I wanted to get the best value I could, which either of these vehicles represented. I had actually decided on the Sportage, as I preferred the driving over the Tucson, even though I preferred the styling of the Tucson. As I said though, they are so similar that the differences were really immaterial and each had all the key features I wanted, with the exception of Android Auto. I was told by more than one sales person from Hyundai that whilst it wasn’t standard in the Highlander that it would definitely come in the future. They said it was just a software update, which, after all, is a perfectly reasonable thing to expect. I had offers for both vehicles at the exact same price with all the inclusions I wanted, but at the end of the day I was able to take delivery of a Tucson sooner than the Sportage and as I said the choice was so close so I purchased the Tucson.

2. The head unit in the Tucson is serviceable. It’s adequate as far as manufacturer head units go, which is to say it is not particularly good, and certainly not of an equivalent level of quality to that of the vehicle itself. Which is understandable, it is the same with any product with a digital component, where the digital component is not the primary feature of the product – TVs for example. It doesn’t matter how good your TV quality is, the graphical user interface you use to control it won’t be as good as the GUI of a device where the GUI is largely the primary component of the product, for example a phone or computer. None of this would really matter, you buy a car for the car, not for the GUI of the head unit after all, except that now thanks to Apple Car Play and Android Auto it is possible to get this level of quality in a vehicle head unit. Just like how some TVs now use Android to run the GUI, and it is immediately better than the typical manufacturer GUI. This is great news, not only for consumers, but for vehicle manufacturers as well. Now they don’t need to spend as much time or resources on their own poor offerings, all they have to do is enable Apple Car Play and Android Auto and all of a sudden Apple and Google provide a better product for less effort on their part. On the consumer side, the head unit will now always be up to date with the latest GUI and their SatNav will always have the latest maps. It’s a game changer and it benefits everyone. In short, I wouldn’t have even considered a car without it, and had I known it wouldn’t be possible to upgrade I wouldn’t have even considered the Tucson in the first place. I would have purchased a Sportage and I would have Android Auto.

Completely skipping the ridiculousness of Hyundai’s original thought process that their own SatNav was the premium option for the Elite and Highlander and Apple CarPlay and Android Auto were the cheap consolation prize for the lower models, the fact that they won’t allow for an upgrade is just a complete cop out. They have stated that the software is not compatible with the Highlander head unit, and that the Active and Active X head unit is not able to be fitted to the Highlander. Now that the new model Tucson was been announced with CarPlay and Auto standard across the range, I am hoping Hyundai does the right thing by their customers and allow the new head unit to be installed in the older model. I certainly won’t be buying another Hyundai if they don’t.

3. Not applicable as I didn’t end up selling, although I strongly considered it.

4. My expectation of Hyundai was that a software update should be developed in order to enable Car Play and Auto on the Elite and Highlander. This is so beyond reasonable that it is utterly unacceptable that Hyundai has not been willing to commit to it. If this is truly unachievable, then they ought to provide an upgrade, free of charge, to replace the head unit in older Highlander models. It is as simple as that. If they want to foster any sense of loyalty whatsoever amongst those customers who purchased the top end model of their flagship vehicle then they will need to provide a solution, especially since so many of us were told by Hyundai dealers that this would happen. I would also like to mention that Hyundai only promises two (!!) map updates, as opposed to literally limitless updates with Google Maps. So at the very least I am going to be insisting on map updates at every single service for the life of my car, if they fail to provide an actual upgrade to enable Android Auto.

 

The second response I got was from Phillip:

1. I once owned an 87 GL Excel and it was an incredibly reliable car, ended up driving it across the Nullabor and around Tassie for a few years before another driver T boned me in it, even then the other car was written off but my good old Excel was repaired, after such a good run with Hyundai I thought I would be fine buying another one, boy was I wrong.
We had had test driven the Santa Fe but the wife found it a tad too big and clumsy where as the tucson was just a nice size with good fuel economy (we prefer diesel) and it looked far nicer than the competitors, also the warranty was a major consideration, also it drove nicely, was quiet and had all the toys.
Sadly I did not test the sound system before leaving the dealership, never did I expect a new car to have a sound system so bad.

2. Although the features of those systems are great what really shocked me was the difference in sound quality between the CarPlay and non CarPlay unit, I find it hard to use the word “sound quality” as the unit in our Highlander had no quality of any kind, I have not heard an OEM system that bad since my fathers 1982 Mitsubishi Sigma, the radio sound is fair at best but anything streamed or played from USB has all the tone of a transistor radio,

3. Well, replacement cost of a basic double DIN unit with the same features but better sound was around $3000 plus fitting (with a reputable brand not an Ebay special) add this to the fact that Hyundai speakers are awful things plus I have no doubt that any warranty issues down the track would have been blamed on changing the stereo.
This was to be our next 7 years car but I could not bear the thought of dealing with Hyundai Australia for any longer than I had to let alone the local dealer, the attitude from both was disgraceful, Hyundai I care or I don’t care as I now call it was pathetic at best, they quite happily acknowledged that the sound quality was poor but it was a case of just too bad, better luck next time, when the local dealer first heard the sound in the highlander compared to the base model he agreed there must be something wrong and instantly ordered a replacement, weeks later they decided mine was in fact working properly and instead payed for an Alpine subwoofer and 2 new front speakers to be installed, this at least gave it a little base bu tit still sounded terrible and at maximum volume you could quite happily carry on a conversation it was so quiet.
Then there was the bonnet catch debacle, our car started beeping madly one afternoon as we were doing 80ks on the Devonport bridge, turns out our bonnet had popped open, we knew about the re-call but as it had been back to the dealer a few times we assumed it had been looked at, well we shut the bonnet and drove straight to the dealer only to be told I had not shut it properly and that ours was not involved in the re call so after being talked to like a child and having the manager insist on showing me how to properly shut a bonnet we drove home and I hopped on Facebook and asked Hyundai I don’t care if this was correct, next day I get a call from the dealership in Burnie as our car was indeed in the re-call.
After this my wife lost all faith in this vehicle, turns out it was the secondary catch that had also been giving problems, imagine that happening at 110ks on the highway with the kids in the car, she would not drive it again.
On top of all this we had the leather on the seats bubble up and need replacing twice, the transfer case seal leaked and had to be replaced, at random times we would find the electric hatch wide open, the auto sensing feature would not work from day one, in the end I had to convince the service guy that our Highlander actually had that feature, he actually drove another one up to show us it didn’t, he was quite pleased when we tried walking up to the back of the car and it didn’t do it on this one either, that is untill I showed him how to turn the feature on on the in dash menu, in the end I discovered that when they fit towbars it’s easy to unclip the sensor which after a tirade from the same guy about googling problems he then climbed under and found the sensor unclipped.
I do have a full list here somewhwer but I think this gives a pretty good idea of our experience with Hyundai.

4. All I expected from Hyundai was a decent car for the price, even after a face to face meeting with one of the rep’s it was very obvious they simply don’t give a damn.
Why on earth you would install a sound system that’s not as good as a base model in a so called top of the line vehicle defies belief,

In the end we traded it in on a used Toyota Hilux, no where near as many features but it is such a relief to have a nice simple vehicle, having said that Toyota pride themselves on how basic the Hilux is yet the sound system is brilliant, exactly what would have expected from the Highlander, plenty of volume, great bass plus it has the Toyotalink system for pandora AND voice recognition PLUS a CD player.

I have bought Mazda’s, Honda’s and Suzuki’s but never have I been treated as badly as I was during my Hyundai experience, the sense of relief is worth far more than the changeover price.

Here’s the problem that Hyundai Australia has. Android Auto and Apple CarPlay are quickly becoming the standard in cars everywhere. Consumers want this functionality in their cars, and many other manufacturers are offering upgrades for free or for a fee so that a portion of their existing owners can get this functionality. Now they can’t update everyone because the infotainment systems in older cars may not support that functionality. Owners get that. But to not even try really rubs owners the wrong way. Take the example of Kia Canada who is offering up these upgrades for a fee for vehicles going back to 2014 or older in a couple of cases. Or Ford North America who brought this functionality to millions of cars last year for free. If you’re a Hyundai Australia owner, you have to see that and feel that you bought the wrong car.

The thing is by not even trying to bring this functionality to existing owners, paid or free, risks this sort of backlash as the car company will be perceived rightly or wrongly as not caring about their customers. It also likely doesn’t help that Hyundai Australia’s dealer base seems to be sending one message (that people will get these upgrades as per the screenshots above) and Hyundai Australia corporate is sending a radically different message. While this isn’t a United Airlines scale of PR disaster, this issue isn’t going to help Hyundai Australia sell cars.

I will continue to track this as I strongly suspect that things are about to heat up down under.

Hyundai Sonata Owners In Canada Find A Way To Get Android Auto & Apple CarPlay On Their Vehicles

Posted in Commentary with tags on February 10, 2017 by itnerd

One of the things that I have wondered for a while now is when some enterprising owner of a Hyundai vehicle in Canada was going to find a way to get a update to their infotainment system that gives them Android Auto and Apple CarPlay. As those who have followed this story know, MnSOFT who is responsible for these updates has a paid update for 2016 Tucson and Elantra GT owners, and Hyundai Canadaonly has updates for a handful of 2017 vehicles.

Today appears to be that day.

I got tipped off by a reader of this blog today that a Canadian has posted instructions on the Hyundai Forums on how to take what appears to me to be a Hyundai supplied update file (as the location that is in the thread on Hyundai Forums is hosted on a server with a Hyundai domain) and make it work on the Canadian version of the Hyundai Sonata. Now it goes without saying that this is completely unsupported by Hyundai Canada and if you brick your cars infotainment system, it’s totally on you and your wallet. But reading through the instructions, I believe that this is likely to open the floodgates for owners of other Hyundai vehicles in Canada. Not to mention people in other geographies such as Australia who have been clamoring for an update like this. I say that because I read through the instructions, and for a reasonably tech savvy person this the process to make this work isn’t really difficult. Thus if you assume that the rest of Hyundai’s lineup works the same way, you should expect to see similar updates start to appear for other Hyundai Canada vehicles really soon now.

The other thing this does is it will likely create another optics issue for Hyundai Canada to deal with. I say that because even though what has been done here is completely unsupported, it as I mentioned before doesn’t appear to have been difficult to do. So you can fully expect people to accuse them of a variety of things in regards to not being able to bring updates like this to their customers. Thus if I were them, I’d be working on some talking points to cover off the fact that this update is unsupported and the fact that it appears to be really easy to do.