Fun fact: 97.9 per cent of all businesses in Canada are SMBs, and these companies in particular have had to demonstrate exceptional resilience as they adapt to a spectrum of unforeseen challenges during the pandemic.
Today, Salesforce has released the fourth edition of their “Small and Medium Business Trends Report,” analyzing the responses of more than 2,300 SMB owners and leaders (including 251 Canadians) before and after the pandemic took hold around the world.
The report determines:
- How multiple global crises (pandemic, economic, and racial injustices) affect their changing motivations, challenges, and goals
- The role of digital transformation in driving small business resiliency
- How SMB leaders are planning for recovery and growth in a post-COVID-19 era
Impact of COVID-19 pandemic on Canadian SMBs:
- Expectations for Canadian Businesses After COVID-19:
- Only one-third of Canadian SMBs expect to return to business as usual
- Half of Canadian SMBs say their business will be slightly modified
- 1 in 10 Canadian SMBs say their business will have an entirely new structure
Top 3 Factors Constraining Future SMB Growth Due to the COVID-19 Pandemic:
- Reduced revenue (46%)
- Reduced customer demand (43%)
- Public health mandates (40%)
SMB resilience and optimism persist, even amidst new challenges:
- A quarter (26%) of Canadian SMBs say they are very optimistic about the future (compared to 22% globally) and almost half (47%) of Canadian SMBs say they are somewhat optimistic about the future of their businesses.
- Half (48%) of Canadian SMBs are putting more effort into their customer communications and expanding the ways customers can reach them
Digital-forward SMBs are more equipped to handle market volatility:
- Over a quarter (28%) of Canadian SMBs have adopted technology to help digitize customer interactions and offer contactless services.
- A third (31%) of Canadian SMBs have adopted technology to help digitize internal communications, so employees can collaborate or access info from anywhere
- Almost half (46%) of Canadian SMBs say technology drives their customer interactions, and 4 in 10 (42%) of Canadian SMBs say it drives the growth of their customer base



Epic V Apple Will Go To A Jury…. Though That May Not Go Well For Epic
Posted in Commentary with tags Apple on September 28, 2020 by itnerdEpic V Apple has yet another plot twist in it. A judge has heard each company’s cases before making initial rulings and trial dates. And this happened:
A federal judge in California on Monday urged Apple Inc and “Fortnite” creator Epic Games to take their antitrust dispute before a jury, saying the higher courts would be less likely to overturn the result.
“I know I’m just a stepping stone for all of you,” District Judge Yvonne Gonzalez Rogers said during a virtual hearing from Oakland, California.
Any trial wouldn’t happen until next July according to AppleInsider. That may not go well for Epic as a jury may be less favorable to their arguments. Then there’s the fact that the judge overseeing this hearing wasn’t exactly receptive to Epic’s arguments:
The judge repeatedly highlighted that the matter was of Epic’s own doing, at times when Epic’s lawyers urged there was harm. Epic forced Apple’s hand in the matter, and it also has the opportunity to agree to Apple’s rules for “Fortnite” to be readmitted to the App Store.
There was also some pushback on Epic’s repeated declarations that Apple was a monopolist, as well as Epic’s disregarding of rules and not being “forthright” with Apple itself. The judge also highlights the oddity of Epic’s arguments against Apple comparing a smartphone to a game console due to size reasons, by referencing the existence of the Nintendo Switch.
This perhaps would be a really good time for Epic to reconsider their position. While things can change, and it’s early days in this process, it doesn’t look promising for Epic. And maybe they want to think about taking this in a very different direction.
Leave a comment »