Archive for September 16, 2021

Salesforce Adds New Robotic Process Automation, AI Capabilities To Einstein Automate

Posted in Commentary with tags on September 16, 2021 by itnerd

Today, Salesforce rolled out three new Einstein Automate products to help every Salesforce customer, regardless of technical background, use low-code tools to automate time-consuming, manual processes and integrate data across systems right from their digital HQ

Einstein Automate is a portfolio of workflow automation, integration, digital interactions, and AI capabilities embedded across Salesforce Platform. The new products include MuleSoft RPA (Robotic Process Automation), Einstein Document Reader and Digital Process Automation. 

As organizations shift to digital-first customer experiences, they need automated workflows to handle time-consuming tasks, such as verifying user account information. In fact, a recent MuleSoft survey found 77% of IT and business decision makers are already using or plan to use automation solutions to increase productivity. Salesforce customers are no exception to this, with an average of 38.2 billion processes automated and 116 billion Einstein predictions completed daily as of July 2021. 

Einstein Automate’s capabilities make it easy to click, create and ship workflow automation to manage and track manual tasks. Customers can simply select one of the hundreds of pre-built, industry-specific best practice workflows, or use powerful low-code tools to build custom workflow automation, in just a few clicks. 

Today, they’re announcing: 

  • MuleSoft RPA: New robotic process automation capabilities replace repetitive tasks with bots that can intelligently process documents, enter data, or take action on the user’s behalf, all without code. With MuleSoft RPA, these bots work for any system or application, including PDF documents, spreadsheets and even disconnected legacy systems.
  • Einstein Document Reader: Use Einstein’s capabilities to scan documents such as drivers licenses and I-9s, and take action on that data with just a few clicks in Salesforce Flow — reducing human error and improving accuracy. 
  • Digital Process Automation: Build branded digital experiences fast with drag and drop tools that empower business users to define automation rules and logic, extract information from documents and integrate into automated workflows — all without writing code.

Automate any workflow with Einstein Automate

In addition to the new capabilities from MuleSoft RPA, Einstein Automate enables users to: 

  • Integrate disparate apps and data to Salesforce using clicks. MuleSoft Composer for Salesforce allows administrators and other users to use a growing library of pre-built connectors and templates to quickly automate integrations from multiple sources. 
  • Automate lengthy business processes with simple, reusable workflows. Salesforce Flow allows anyone to build automated business processes that trigger changes to data or events like creating a follow-up task when a deal closes or alerting a support manager of an escalation. Business users can also guide employees through processes without needing to jump between different systems or apps. With Salesforce Flow, complex workflows are easily streamlined with clicks and the option to extend with code.  
  • Orchestrate complex, multi-user processes across systems. Flow Orchestrator allows users to coordinate complex, multi-user processes and approvals, like applying for a car loan, into a streamlined workflow. Using low-code technology, anyone can include AI-generated next steps that prompt users to take action and identify delay-causing bottlenecks for an enhanced employee and customer experience. 

Scale automation faster with out-of-the-box and workflows

Organizations can leverage the largest library of pre-built, industry-specific solutions to implement and scale automation more quickly than ever before.

  • Start with out-of-the-box industry workflows. With over 900 out-of-the-box industry specific, best practice workflows, Salesforce and OmniStudio give everyone the ability to build and scale automation quickly. 
  • Extend with pre-built automation solutions. AppExchange features more than 70  workflow templates, actions, and pre-built bots built by Salesforce and partners on the Einstein Automate collection page

Pricing and Availability 

  • Salesforce Flow, MuleSoft Composer for Salesforce, AppExchange and Digital Process Automation are generally available today.
  • Einstein Document Reader is currently in pilot. 
  • Flow Orchestrator is expected to be available in open beta in October 2021.
  • MuleSoft RPA is expected to be generally available in 2022.

ServiceNow Launches Major Platform Release Designed For Hybrid Work

Posted in Commentary with tags on September 16, 2021 by itnerd

ServiceNow announced key innovations to its Now Platform with the Now Platform Rome release. With this release ServiceNow is introducing hundreds of new innovations to empower organizations to adapt to the hybrid work era – evolving business models, managing the employee fatigue crisis, and scaling automation and app development across the enterprise.

The key highlights are:

  • The new digital command center for the hybrid workforce: The new ServiceNow Employee Center delivers a single, connected interface for employees to find information, get help across departments – including HR, IT, facilities, procurement, and legal – and request the services they need.
    • As part of ServiceNow and Microsoft’s expanded partnership to address the new and shifting dynamics of hybrid work, Employee Center will integrate with Microsoft Teams to meet employees where they are already working.
  • Accelerating automation across the entire enterprise: the Now Platform Rome release also brings powerful AI-powered service operations capabilities to scale automation across the enterprise and empower hybrid workers to work smarter not harder, with Automation Discovery & Health Log Analytics Enhancements (ITOM).
  • Enabling rapid development of modern, on-the-go mobile experiences: Mobile App Builder allows developers to rapidly build and configure engaging mobile apps for iOS and Android with a single intuitive interface, enhanced functionality, and guided experiences.

Here’s a video demo of Employee Center for your review:

The Now Platform Rome release is generally available today.

TD Canada Angers Google Users By Supporting Samsung Pay & Apple Pay, But Not Google Pay

Posted in Commentary with tags , , on September 16, 2021 by itnerd

Samsung yesterday announced that TD cards, TD Access Cards and TD credit cards are now supported by Samsung Pay in Canada. Instructions for setting that up can be found here. This joins TD Canada’s support for Apple Pay.

Now that should have been a good news day for TD. But it wasn’t. TD in Canada doesn’t support Google Pay. And they aren’t handling the blowback from that very well. Here’s an example:

That’s a horrible response from whomever is in charge of their Twitter account. But I am not surprised as this example illustrates that TD Canada really needs to rethink how they deal with customers over social media. Because right now they aren’t doing a great job of doing so and it isn’t helping their cause. Neither is the fact that that there’s now a petition that is gaining steam. It currently has just over 1500 signatures as I type this. Which is also not a good look for TD Canada.

My $0.02 worth: I find it mind blowing that in 2021 TD Canada doesn’t support Google Pay as there are a ton of Android phones out there due to the fact that a number of companies make Android phones with the hardware to do contactless payments. TD Canada really needs to do something about this because this is a serious #Fail and at some point, customers of TD Canada will start dealing with other banks in Canada who supported Google Pay ages ago.

Ransomware Pwns South Africa’s Entire Department of Justice Network 

Posted in Commentary with tags on September 16, 2021 by itnerd

The justice ministry of the South African government has apparently been pwned in epic fashion by a ransomware attack. As it stands, they are completely down with all electronic services unavailable both internally and to the public:

The incident happened on September 6 and the department activated the contingency plan for such events to ensure the continuation of some activity in the country. Last week, [Steve Mahlangu, spokesperson for the Department of Justice and Constitutional Development] said that court sittings continued after a switch into manual mode for recording the hearings. A manual process has also been adopted for issuing various legal documents. However, the ransomware attack impacted monthly child maintenance payments, which have been delayed until the systems are restored. 

The department is still in the process of returning to regular operations but it is cannot say when the activity will become normal again. Part of this effort was setting up a new email system, to which some staff has already migrated. Coupled with the long time needed for network restoration, this is a sign that the hackers did not get paid. It is unclear who is behind this attack. Many ransomware gangs also steal data before encrypting it, to force the victim into paying the ransom under the pressure of a public leak. Mahlangu said last week that the Department’s IT experts have found “no indication of data compromise.” Until now, the attack has not been claimed by any of the gangs with a data leak site.

This is a very serious situation and shows that a ransomware attack can have far reaching consequences. Thus this is yet another example of why companies need to take the threat of a ransomware attack or some other network intrusion seriously and protect themselves accordingly. Otherwise, you could be these guys.

Infosec Launches Free Resources to Help Organizations Be Cyber Smart During Cybersecurity Awareness Month

Posted in Commentary with tags on September 16, 2021 by itnerd

Infosec Institute, a leading cybersecurity education provider, today announced free cyber education resources and special offers to help organizations and employees stay cyber safe during Cybersecurity Awareness Month (CSAM) and beyond. Hosted every October by the Cybersecurity and Infrastructure Security Agency (CISA) and the National Cyber Security Alliance (NCSA), CSAM aims to raise awareness about the importance of cybersecurity and provide resources for individuals to be secure online.

In support of this initiative, Infosec is providing free resources, including a comprehensive CSAM security awareness and training kit, a CSAM training webinar for security awareness administrators and a hands-on cyber skills challenge for current and aspiring cyber professionals within the Infosec Skills platform. Additionally, Infosec will offer discounted pricing on instructor-led boot campsthroughout October, making certification more affordable for existing and new cyber professionals.  

CSAM-exclusive offers and resources include: 

  • Free Cybersecurity Awareness Month resource kit: This year’s Road to Cybersecurity toolkit provides 17 training resources for organizations to launch a CSAM campaign, foster a culture of security and keep employees engaged throughout October. Designed to make launching a successful and impactful CSAM campaign easy, each toolkit comes with ready-to-use resources from training modules and assessments to posters, newsletters, employee presentations and more. Click here to download the free resource kit. 
  • Free Cybersecurity Awareness Month training webinar: This free webinar will provide resources and recommendations on how to run a security awareness campaign that will educate employees during October and beyond. Attendees will have the opportunity to get personalized advice on their programs and leave with actionable insights and easy-to-use materials to kickstart their campaign. Click here to register.  
  • Free hands-on cyber skills training during Cybersecurity Career Awareness Week: During the week of October 18, current and aspiring cyber professionals will have the chance to join a hands-on cybersecurity training experience inside the Infosec Skills cyber range. Each activity highlights a different set of cybersecurity skills allowing learners to explore what aspects of cybersecurity are most interesting to them. Additionally, those who complete the challenge can enter to win a $100 Amazon gift card, Infosec hoodie and 1-year subscription to Infosec Skills.  Click here to learn more and sign up. 
  • Discounted instructor-led certification boot camps: Infosec’s instructor-led boot camps help cybersecurity professionals earn certifications critical to advancing their careers, maximizing their earning potential and remaining up-to-date on the latest cyber skills. To help make these courses more accessible, those who enroll before the end of October will save up to $1,000 off eligible certification boot camps. Click here to learn more.  

The complementary resources feature Infosec’s award-winning education and training content hosted on the Infosec IQ and Infosec Skills platforms. Infosec IQ security awareness and training empowers employees with the knowledge and skills to stay cyber-secure at work and home with over 2,000 awareness and training resources. Infosec Skills helps cyber professionals upskill and get certified with unlimited access to 1,200+ hands-on cybersecurity courses, labs and cyber ranges.

Learn more about all of Infosec’s Cybersecurity Awareness Month resources here